International Customs & Duties
Do I need to pay customs, taxes, or duties on my order?
Maybe! For all international orders, your local government may charge customs fees, import taxes, or VAT. These charges are determined by your country, not by Fairiven.
Who pays these fees?
In short: you do. These charges are not included in your order total or shipping cost. If applicable, your local customs office or delivery courier will notify you.
We wish we could cover these costs for you, but every country handles them differently — it’s beyond our control.
Why do I have to pay these fees?
Every country has its own rules for importing goods. These fees go toward local taxes and handling processes — Fairiven does not benefit from them.
What happens if I don’t pay them?
If you choose not to pay, your order may be returned to us. In such cases, we will refund your item(s), but the original shipping fee, return shipping, and handling costs will be deducted.
Any tips before placing an international order?
· Check with your local customs office for estimates before ordering.
· Make sure your shipping address is accurate and reliable for notifications and delivery.
· Please be patient in case of customs delays — your fairy is on her way.
· By placing an order, you agree to take responsibility for any potential customs fees.
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And a final little note:
Every fairy’s arrival is a tiny adventure.
Thank you for reaching across the world to welcome her into your life.